Refund Policy

Refund Policy

Last Updated: 24/06/2026

Welcome to Speed Cargo Packers & Movers. This Refund Policy explains the terms under which refunds may or may not be provided for services booked through our company. By booking our services, you agree to this Refund Policy.

1. General Policy

Packers and movers services involve advance planning, vehicle allocation, manpower booking, route scheduling, packing material procurement, and operational expenses. Therefore, refunds are subject to the conditions mentioned below.

The Company reserves the right to approve, reject, or partially approve any refund request based on the circumstances of the booking.

2. Advance Payments

2.1 Advance payments are collected to confirm bookings and reserve resources.

2.2 Once a booking is confirmed, operational costs may begin immediately.

2.3 Advance payments may be non-refundable in whole or in part depending on the stage of service preparation.

3. Cancellation by Customer

More than 72 Hours Before Scheduled Service

  • Customers may be eligible for up to 80% refund of the advance amount.
  • Administrative and processing charges may be deducted.

Between 24 and 72 Hours Before Scheduled Service

  • Customers may be eligible for up to 50% refund of the advance amount.
  • Vehicle reservation and manpower charges may be deducted.

Less than 24 Hours Before Scheduled Service

  • No refund shall be applicable.
  • The Company may retain the full advance amount due to resource allocation and operational commitments.

4. Same-Day Cancellation

If the Customer cancels on the scheduled moving date after vehicle dispatch, staff allocation, packing material dispatch, or commencement of work, no refund shall be provided.

Additional costs incurred by the Company may also be recoverable from the Customer.

5. Rescheduling of Services

5.1 Customers may request rescheduling subject to availability.

5.2 Rescheduling requests made at least 24 hours before the scheduled date may be accommodated without additional charges at the Company's discretion.

5.3 Multiple rescheduling requests may attract additional charges.

6. Cancellation by the Company

In rare circumstances where the Company is unable to provide services due to operational reasons, vehicle unavailability, or other unforeseen circumstances:

  • The Customer may receive a full refund of the amount paid to the Company.
  • Alternatively, the booking may be rescheduled with mutual consent.

The Company's liability shall be limited only to the amount paid for the booking.

7. Non-Refundable Situations

Refunds shall not be provided in the following situations:

  • Incorrect information provided by the Customer.
  • Change of mind after booking confirmation.
  • Customer unavailable at pickup location.
  • Inaccessibility of premises.
  • Failure to obtain society/building permissions.
  • Refusal to proceed after vehicle and manpower deployment.
  • Delays caused by the Customer.
  • Force majeure events.
  • Partial utilization of booked services.
  • Dissatisfaction not supported by valid evidence.

8. Service Charges Already Incurred

The Company reserves the right to deduct expenses already incurred, including:

  • Packing material costs
  • Labor charges
  • Vehicle reservation charges
  • Fuel expenses
  • Toll and permit charges
  • Administrative costs
  • Site inspection charges

Such deductions may be applied before processing any refund.

9. Transit Delays

Transportation timelines are estimates only.

No refund shall be granted solely because of delays caused by:

  • Traffic congestion
  • Weather conditions
  • Road closures
  • Government restrictions
  • Vehicle breakdowns
  • Natural disasters
  • Labor disruptions
  • Other circumstances beyond reasonable control

10. Damage and Loss Claims

Refund requests based on damage, shortage, or loss of goods shall not automatically qualify for a service refund.

Such matters will be handled separately through:

  • Internal claim review
  • Insurance claim process (if applicable)
  • Compensation assessment according to Company policies

Customers must report any claim within 48 hours of delivery.

11. Refund Processing Time

Approved refunds shall generally be processed within:

7 to 15 business days

The actual credit time may vary depending on:

  • Banking channels
  • Payment gateways
  • Financial institutions
  • UPI/Card/Net Banking processing timelines

12. Refund Method

Refunds shall be made through the original payment method wherever possible, including:

  • UPI
  • Bank Transfer
  • Debit Card
  • Credit Card
  • Net Banking

The Company reserves the right to choose an alternative refund method where necessary.

13. Force Majeure

No refund shall be payable for delays, interruptions, or cancellations caused by events beyond the Company's reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fires
  • Storms
  • Pandemics
  • Government restrictions
  • War
  • Civil disturbances
  • Strikes
  • Transport disruptions

14. Policy Changes

The Company reserves the right to modify this Refund Policy at any time without prior notice.

The updated policy shall become effective immediately upon publication on the Company's website.